Compendium

A very warm welcome to Catalina Resort

Located in the heart of Maroochydore, Catalina Resort offers spacious, self-contained apartments set amongst a gorgeous Sunshine Coast backdrop – ideal for both the business and leisure traveller.

This guide contains information on services and facilities available within our accommodation, as well as local information on Maroochydore and the Sunshine Coast.

While you relax here at Catalina Resort, we suggest you take time to experience all that this area has to offer.

It is a pleasure to have you stay with us at Catalina Resort, and we all hope you have an enjoyable and comfortable stay.

Should there be anything we can assist with during your stay, please do not hesitate to contact Reception on +61 7 5443 8666

– The Team at Catalina Resort

Reception is attended from:

• Monday to Friday: 8:30am – 5:00pm
• Saturday: 9:00am – 3:00pm
• Sunday & Public Holidays: 9:00am – 12:00pm
• Christmas Day: Closed

If you are departing outside office hours, please settle your account the day prior. We accept Mastercard and Visa. Cheques are not accepted. All transactions must be carried out during office hours.

Management reserves the right to enter your apartment for cleaning, maintenance, and inspection.

Check-in time is from 2:00pm. Please see our reception open hours and if you will arrive outside these hours, please contact us to make arrangements prior to arrival.

Check out time is 10:00am. Please return keys to reception when checking out.

Guests departing outside office hours are asked to leave their swipe card(s) in the after-hours key drop slot located in the front door of reception.

One allocated secure undercover parking space is available to guests per apartment.

Tower I – Maximum height clearance of 2m
Tower II – Maximum height clearance of 1.9m

There is limited off-street visitor parking available on a first-in basis.

You will need to use your swipe key for the lift, to gain entry to the apartment, main entrance and the car park.

PLEASE NOTE: If swipe keys are lost or damaged, please contact reception so that a replacement set can be arranged. Replacement / lost keys do incur a charge.

All apartments are equipped with a washing machine and dryer.

Tower I – 1 pool & 1 children’s wading area.

Tower II – 1 pool.

Please consider other guests when using these facilities.

• Children under the age of 16 are to be supervised at all times.
• Alcohol, glass and food are not permitted around the pool and spa areas.
• Pushing, running, jumping or rough play is prohibited in the pool and spa areas.
• Swimming whilst under the influence is not allowed.
• No surfboards or boogie boards allowed in the pool.

FAILURE TO FOLLOW THESE RULES MAY RESULT IN YOUR ACCESS BEING RESTRICTED.

You will find the tennis court located in Tower I. For equipment, please see Reception.

There is FREE table tennis for guest use in the games room, and a pool table which costs $3 per game (coins required).

There is an undercover BBQ and entertainment area available for guest use, in each tower.

For access to the beach, please use the private walkway beside the tennis court in Tower I.

There is free wifi in your apartment, the nework and password is provided upon check-in.

POLICE, FIRE DEPARTMENT OR AMBULANCE – Dial: 000

https://www.qld.gov.au/emergency/emergencies-services

HOSPITAL – Dial: (07) 5202 0000
Sunshine Coast University Hospital, 6 Doherty Street, Birtinya QLD 4575 • 14.5 km

IMPORTANT NOTICE:
A fire evacuation plan is located on the back of your apartment door, please ensure you have familiarised yourself with the nearest fire exit.

IN CASE OF FIRE – DO NOT USE LIFTS.
This property is fitted with an advanced fire protection system. In the case of a fire, please follow the procedures outlined below:

1. If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit.
2. Close the apartment door firmly behind you when all occupants of the apartment have vacated.
3. Leave all bags in your room.
4. Do not run. Do not use the lifts.
5. Do not telephone Reception as we may require the phone lines for Emergency calls.
6. Proceed to the assembly area at the front entrance of the building. Await further instruction from the Fire Services or Catalina team member.
7. Do not re-enter the building unless you are advised to do so by the Fire Brigade or a Catalina team member.

No animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

Catalina Resort accepts guide, hearing, and/or assistance dogs in accordance with both the Guide, Hearing and Assistance Dogs Act 2009 and Anti-Discrimination Act 1991. All certified animals must display the Queensland Government-approved patch on their coat or harness, in addition to a copy of the Handler Identity Card being provided prior to check-in. The ID presented on the Handler Identity Card must match the handler onsite. Failure to meet the above requirements will result in pets being excluded from the property. For the purpose of this policy, therapy and emotional support pets are not permitted on the property.

Guide, hearing or assistance dogs may be vacated from the Resort if that animal’s behaviour poses a direct threat to the health or safety of others. Catalina Resort accepts no responsibility for approved guide, hearing, and/or assistance dogs.

The registered occupier of the unit is liable for any breakages or damage done during their stay. Please report all breakages or damage to reception immediately.

To ensure a pleasant holiday is had by all, we ask parents to SUPERVISE their children. Please ensure all signs are adhered to as any damage caused by children will become the parent’s expense. Persons found vandalizing or damaging resort property or equipment will be required to pay all restoration costs and asked to vacate the resort. Children to be escorted in the lift.

Units receive a mid-stay clean if your booking exceeds 8 nights or more. Daily servicing can be arranged with reception for an additional cost.

Studio apartments include a kitchenette with a kettle, toaster & microwave (no dishwasher).

All other units have fully equipped kitchens with fridge, ceramic cooktop, oven and dishwasher. Please contact reception should any of the above items be faulty. Units that are equipped with stove tops – do not leave cooking unattended and ensure to always allow full ventilation by opening windows and doors when cooking. Fire Brigade Levy may apply should the fire alarm be activated.

All items in room (e.g. furniture, crockery and cutlery) are to remain in the rooms and not to be moved between other units if you have friends or family staying. Any items missing will incur a replacement charge.

Should any item in your apartment require attention, please contact Reception as soon as possible so this can be rectified.

 As per Queensland Fire Regulations:

• Studio Apartment – 2 persons
• One Bedroom Apartment – 3 persons
• Two Bedroom Apartment – 5 persons
• Three Bedroom Apartment – 7 persons
• Three Bedroom Premium – 8 persons
• Three Bedroom Penthouse – 8 persons

Children aged 0-2 are included in the price if using existing bedding. Please note we do have cots available to hire for an additional charge. Children aged 3 years+ are at adult rates.

Rubbish chutes located on each level next to the lifts. Please do not place any bottles or glass items of any description in the refuse chute. 

As we are self-catering accommodation, you are responsible for maintaining the general tidiness and cleanliness of your apartment during your stay (daily servicing can be arranged at an additional cost should you require).

We ask that the apartment is left tidy with all cutlery, crockery & utensils washed and placed back in the cupboards and drawers and please ensure the air conditioning is turned off at departure.

Management do reside on-site in the event of emergency.

Catalina Apartments:

All apartments and guest areas are non-smoking, including vapes, cigarettes, and e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Should the smoke detector be activated, a fire brigade levy fee applies. Management reserves the right to breach for smoke nuisance.

Catalina II:

All apartments and guest areas are non-smoking, including vapes, cigarettes, and e-cigarettes. However, smoking is permitted on the balconies. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Should the smoke detector be activated, a fire brigade levy fee applies. Management reserves the right to breach for smoke nuisance.

Free cable TV is available through your television.

Please ensure you have informed your visitors of your unit number if they wish to call you outside of office hours. There is limited off-street visitor parking available on a first-in basis.

As per Body Corporate By-Laws, washing is not permitted to be hung over the balconies railing please use the clothes airer provided.